This package enables your business to operate a basic call centre with incoming calls to a single telephone number that are distributed among a group of users or agents.
Standard features
When you set up your call centre, our experts work with you to determine and configure the following operating policies;
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Your company’s business hours,
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How calls are distributed among agents,
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What happens to overflow calls,
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How queues are managed,
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The maximum number of agents per contact centre,
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The maximum number of agent supervisors per contact centre,
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The maximum number of queued calls per contact centre,
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How you require your contact centre wallboard to be presented.
Premium features
Custom queue announcements: personalise your service
inclarity can arrange the production of professionally recorded announcements to inform callers about your business and their call status.
