We have put together a package of features that delivers cost savings and business agility to the office-based worker. One of the things companies find most frustrating about modern telephony is all of the jargon. That's why we work hard to explain all of our service features in plain English, pointing out the commercial benefits as well as highlighting potential issues to consider.
Standard features
Anonymous call rejection: use with caution
You can choose whether to accept calls that withhold their Calling Line Identity (CLI) data. This may be a helpful or harmful tool for your business. Callers quite often withhold their CLI data because they perceive it will prevent unwanted telemarketing contact.
Call blocking: stop unwanted calls
This feature enables you to block calls from a specific number.
Calling Line Identity: personalise your customer service
See the name and number of who is calling before you answer the call.
Call forwarding: improve your customer service
Automatically forward incoming calls to another number or straight to voicemail. This feature can be configured to forward all calls or just incoming calls when you are busy or unable to answer.
Call hold: improve your business performance by answering all calls
Put a call on hold while you answer another call.
Call transfer: improve your customer service
Transfer a call you have answered to another number. This feature offers the flexibility to speak with the person you are transferring the call to before you transfer.
Call conference: improve efficiency and save money with telephone meetings
Talk with up to three parties at the same time.
Call park: improve your customer service
If you need to go to a different desk to help a customer, this feature allows you to put a call on hold and retrieve it from another telephone.
Call pickup: improve your business performance by answering all calls
This useful feature combines extensions into groups and allows members of a group to answer calls on behalf of other members. You can even specify how an incoming call moves around the extensions within a group.
Call waiting: improve your business performance by answering all calls
If you are on the telephone when another call comes in, call waiting will alert you with a special tone. You then have the choice of answering or letting the call go to voice mail.
Check voicemail online: improve your business performance by answering all calls
You can log in to our intuitive online portal to check your messages wherever you are.
Do not disturb: for when you need to focus on something important
This feature forwards all calls to voicemail without the telephone ringing.
Follow me: improve your business performance by answering all calls
This feature allows a user to forward their telephone from a remote extension. So, if someone forgets to divert their line or is suddenly required to work from a different location, then they can still forward their calls.
Last number redial: save time
Call the last number you dialled with a single key press.
Message waiting indicator: improve your business performance by answering all calls
When a caller leaves a message, a stutter tone and visual indicator are provided via the telephone dialled and a message waiting notice is emailed to the recipient of the missed call.
Password protection: secure your communications
Prevent any unauthorised access to voicemail messages.
Speed dial: save time
Dial up to 10 stored numbers with a single key.
Voicemail to email: make your business more efficient
This facility receives voicemails in email form. Recorded messages are converted into audio files and emailed. This can be a very powerful tool for businesses that rely on a lot of dictation. This feature morphs a voicemail box into a dictation machine that can be accessed from anywhere.
Voicemail greetings: personalise your customer service
Customise the greeting message on your voicemail box. This feature can also be linked to inbound numbers which means that you can customise a greeting for an important customer.
Premium features
Call conference: improve efficiency and save money with telephone meetings
Our conference bridge service enables several parties to dial into a conference call.
Call recording: improve customer service and compliance
You can record all inbound and outbound calls, including calls between your offices or shops. Trainers and supervisors can listen in real time to help you monitor and improve the quality of service you deliver to your customers. You can even save recordings as sound files that can be emailed around and used by other applications like Microsoft Office. Inclarity’s call recording service also keeps a 30 day archive that you can navigate easily with our intuitive online portal. This can be a very powerful tool for businesses that rely on a lot of dictation. This feature morphs a telephone extension into a dictation machine that can be accessed from anywhere.
Bespoke music on hold: personalise your telephony
If you want music on hold that fits the brand values of your business, inclarity's experts will work with you to find or create the best solution.
Recorded announcements: personalise your customer service
inclarity works with professional studios and voice artists to create the best recorded announcements and greetings for your business.
