Our receptionist’s package enables your business to become highly responsive to customers with an intuitive dashboard that follows the natural workflow of a call and presents critical information in real time. When people are unavailable, receptionists can deliver messages accurately through a simple one-step process.
Features include; line-monitoring status, directory search, a rich variety of queuing functions and advanced call control facilities. Receptionists are also able to use a mouse to drag and drop calls to extensions, voicemails or within queues.
Standard features
Line monitoring: improve your customer service
This feature allows the receptionist to see whether the third party is available, busy, has their phone set to “do not disturb” or has their phone forwarded to another number.
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Queuing functions: improve your responsiveness
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Multiple queues: easily monitor and manipulate multiple queues
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Queue manipulation: add incoming calls to a queue and move calls within a queue
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Queue filtering: log in and out of queues; choose which Queues to display
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Queue statistics: call and queue related statistics like average time spent on hold and number of calls
Call control: improve your responsiveness
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Answer calls and dial out
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Put calls on hold
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Conference calls
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Transfer calls without checking whether the transferred call is answered (also known as blind transfer) or transfer calls only if the third party answers the call
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Pick up any ringing extension
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Transfer calls straight to voicemail
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Intrude on a busy line (also known as “call barge in”)
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Initiate line hunting on incoming calls to a department like sales or customer service.
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Switch between day and night mode to activate call handling in and out of office hours.
Premium features
Auto-attendant: improve your customer service
This feature acts as an automated receptionist, answering the telephone and providing a personalised message to callers with options for connecting to the operator, dialling by name, extension or department; e.g. 1 = Marketing, 2 = Sales. inclarity’s auto-attendant can be configured to account for multiple inbound telephone numbers, opening hours and holidays.
Editions
Our Receptionist's package includes Microsoft Outlook directory integration and can scale to support any size organisation.
Deployment options
Since every business is different, inclarity’s receptionist package can be deployed in various ways.
Single receptionist, low call volume:
This deployment is for businesses with one receptionist answering one or two main numbers. We can also offer an expansion module for a receptionists telephone that provides availability status and simple call transfer.
Single receptionist, high call volume:
This deployment is for businesses with one receptionist answering multiple main numbers.
Multi-site receptionists:
This deployment is for businesses with geographically dispersed receptionists answering one or more main numbers.
Multi-tenanted office receptionists:
This deployment is for one or more receptionists answering calls on behalf of different companies.
Hoteling receptionists:
This deployment is for businesses with several part-time receptionists who share a single log in when they change shifts.
