Voice over IP telephony is a powerful business tool.
inclarity has developed applications and support services that harness this powerful, and sometimes complex technology, so that your business can take advantage of the benefits of VoIP in a straightforward way.
You can rest assured that our experts are monitoring your telephony around-the-clock to deliver the highest standards of service quality and availability. Our teams are always on the alert to pre-empt issues and deal with them quickly and effectively if they do happen.
Some support statistics
To demonstrate the calibre of our service management and monitoring, here are some actual statistics from our monthly performance analyses.
Core network availability: 99.999%
Telephony platform availability: 99.999%
Management applications availability: 99.999%
It is critical that your business calls are of the highest quality. That is why we measure every single call made over our platform and assure that all calls meet the correct standard Mean Opinion Score (MOS) for call quality.
Research and development
At inclarity we pride ourselves on the strength of our Research & Development team, who have an abundance of experience, enabling them to develop and enhance our best in class, carrier grade platform. They are continually building on and creating new features and solutions to ensure you receive a market leading Hosted VoIP telephony system.
Inclarity may record calls for training and monitoring purposes.